CineBranding

Crafting Quality

🏭 Frequently Asked Questions (FAQ)

Welcome! Find answers to everything about our printing, signage, and branding services.

πŸ”Ή ABOUT US
What services does your company offer?

We specialize in custom printing and signage manufacturing, including branded clothing, vinyl cutting, DTF transfers, sublimation printing, signage boards, and more. We serve both individuals and businesses, from single items to bulk orders.

Where are you located?

Our workshop is based in Johannesburg, South Africa, but we deliver nationwide.

πŸ”Ή ORDERS & CUSTOMIZATION
How do I place an order?

You can place orders directly through our website or via WhatsApp. Send us your design or logo and we’ll create a mockup for approval.

Can you help me design my logo or artwork?

Yes, our design team can assist with professional artwork setup, logo creation, and layout adjustments. Design fees may apply.

Do you handle bulk orders?

Absolutely. We manage large quantities for schools, events, businesses, and brands. Bulk discounts are available.

Can I request custom sizes, colors, or materials?

Yes, we can accommodate custom sizes, colors, and material choices depending on the service. Contact us for guidance on feasibility.

πŸ”Ή PRINTING & MATERIALS
What printing methods do you use?

We offer DTF, sublimation, screen printing, heat press, and vinyl cutting depending on the product and design complexity.

Which materials are suitable for printing?

We print on cotton, polyester, blends, mugs, phone cases, banners, vinyl, and more. Our team can advise on the best material for your project.

Are your prints durable?

Yes, we use high-quality inks and techniques for long-lasting prints suitable for everyday use or outdoor signage.

πŸ”Ή LEAD TIMES & PRODUCTION
How long does it take to produce an order?

Standard orders take 2–5 business days. Custom or bulk orders may take 5–10 business days. Rush orders are available on request.

Can I request a rush order?

Yes, rush orders can be accommodated depending on current workload. Additional fees may apply.

πŸ”Ή PRICING & PAYMENT
What payment methods do you accept?

We accept EFT, Ozow, PayFast, Yoco, and card payments. Cash on collection is also available.

Do I need to pay upfront?

Yes, a 50% deposit is required to start production, with the balance due before dispatch or collection.

Can I get a quote before ordering?

Absolutely. Send us your requirements and we’ll provide a detailed quote.

πŸ”Ή DELIVERY & INSTALLATION
Do you deliver nationwide?

Yes, we deliver anywhere in South Africa via The Courier Guy, Pudo, Aramex, or PostNet.

Do you provide installation for signage?

Yes, we offer installation services for banners, boards, and vinyl signage in select areas. Contact us for details.

How long does delivery take?

Gauteng: 1–2 days, Nationwide: 2–4 days. Custom or bulk orders: 5–10 days before dispatch.

πŸ”Ή POLICIES & LEGAL
What is your returns and refunds policy?

Custom orders cannot be returned unless there is a production defect. Standard items can be returned within 7 days for a full refund.

Who owns the design after production?

Clients own their original design. SC Manufacturing retains rights to production techniques and proprietary templates.

πŸ”Ή DIGITAL WORKFLOW & APPROVALS
How are mockups or proofs approved?

Mockups are sent digitally for approval via email or WhatsApp. We require client confirmation before production starts.

Which file formats are accepted for designs?

We accept PNG, JPG, PDF, AI, and EPS formats. Vector files are preferred for printing clarity.

πŸ”Ή SUPPORT & CONTACT
How can I contact you?

πŸ“ž Phone/WhatsApp: 012 345 6789
πŸ“§ Email: info@scsigns.co.za
πŸ“ Location: Johannesburg
πŸ•’ Mon–Sat, 8AM–6PM

Do you offer after-sales support?

Yes, we provide guidance on product usage, maintenance, and troubleshooting after delivery.

πŸ”Ή OUR MOST POPULAR SERVICES
Check out our top services!

⭐ Custom T-Shirt Printing – Perfect for events, teams, and promotions.
⭐ Branded Uniforms & Workwear – Professional apparel for businesses and corporate teams.
⭐ Vinyl Decals & Signage – High-quality banners, stickers, and boards for branding and advertising.
⭐ Personalized Gifts – Mugs, coasters, puzzles, and more for corporate gifting or events.

Contact us today to get started on your custom order!

βœ… Still have questions?
Reach out via WhatsApp or email and we’ll gladly assist you.